Reservations
• Your reservation will only be confirmed once we have received your booking payment.
• A confirmation email will be sent to you once booked.
• We will request your ID and driver information for the insurance three weeks before your hire.

Driver Information:
Drivers must be ages 25-75. Three weeks prior to your adventure, we will ask you to send us the following documentation for our insurers (alternatively you can notify of us what you are bringing to check it complies and bring with you on the day.)
On departure day we request that ALL drivers bring with them Driver’s Photo ID Full Driving License.
• The main driver: Utility bills from 2 separate utility companies less than 3 months old from the start of the campervan hire date showing name and address of Main driver (a water bill, gas, electricity, landline phone bill, council tax bill are all acceptable but we cannot accept
mobile phone, internet or TV license. If two of these are unavailable, we can also accept a bank or credit card
statement.
• UK Driver only – a unique driver licence code is now needed by insurers now due to the paper counterpart licence being phased out. The hirer must visit the following link (View or share your driving licence information) one month prior to campervan rental dates to generate the code and pass it onto us here at Jaibow Leisure.

Pick Up:
Here at Jaibow we want you to pick up your campervan in the best condition therefor our pick up/departure time is 2pm. Our drop off time is 11am – If you have any queries about this please don’t hesitate to discuss the times with us, if there are no rentals that day leeway can be discussed, we understand each individual has different needs for their holidays and will always try accommodate to the best of our availability.

Security Deposit And Insurance
• A refundable security deposit of £750 is payable 4 days prior to commencement of rental.
• The security deposit will be returned seven days from the return of the vehicle automatically unless there are any issues with the vehicle. We will notify you of any deductions to be made from the security deposit for any damages to vehicle, breakages or unforeseen traffic offences.
• Drivers must have held a UK license for 2 years or more.
• Drivers must not have been suspended in the last 3 years.
• Drivers have not been involved in more than one fault incident within the last three years.
• Driver has no more than two convictions with a maximum of 3 points per conviction.
• Driver has not obtained a BA,DD or UT conviction.
• Comprehensive Vehicle insurance is included.
• RAC Breakdown roadside assistance is included.